Sold by: Talkdesk
Deployed on AWS
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
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Overview
At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive Single Pane of Glass, provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.
CX Cloud includes:
- Voice Engagement
- Studio & Routing
- Live & Explore Standard Reporting
- AI-Powered Virtual Agents, Agent Assist, and AI Trainer
- Generative AI Solutions
- Guardian Standard
- Connections Standard
- Studio Functions
- Guardian Standard
- API Access
- Knowledge Management
- Over 70 out-of-the-box Integrations
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers solutions dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.
Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information
Highlights
- Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
- End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
- Global Leader: We have launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
CX Cloud Essentials | 50 Users | $135,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Additional CX Cloud Essentials User | Additional CX Cloud Essentials User | $75.00 |
Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | $0.01 |
Concurrent License Overages | Concurrent Online Agents Above Number of Paid Licenses | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
10
In Contact Center
Top
10
In Contact Center, CRM
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10
In Contact Center, CRM, IT Business Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
No
No
Customer reviews
Rahul T.
Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team
Reviewed on Apr 01, 2026
Review provided by G2
What do you like best about the product?
The unified Conversations view is excellent. I can see all active chats and SMS in one place, and when I open a conversation like Jake Peralta's everything I need is right there contact details, subscription info, ring group, and full chat history. The clean layout with Snapshot, Activity, and Notes tabs helps me respond quickly without jumping between screens. Real time stats like total duration and messages count are also very handy during busy shifts.
What do you dislike about the product?
Sometimes the interface feels a little crowded when multiple conversations are active at the same time. Switching between chat and SMS views could be smoother. A few advanced reporting features feel hidden and take time to find.
What problems is the product solving and how is that benefiting you?
We used to manage customer inquiries across separate tools for chat, SMS, and phone which caused delays and missed message. Talkdesk brings everything together in one workspace. So I can handle a chat about a delayed order or an SMS about subscription upgrade without losing context. This has made our team faster at responding. reduced customer frustration, and helped us keep better records of every interaction. Overall, support feels more organized and professional now.
Dhana S.
Easy Call Transfers and Routing with Helpful Automation
Reviewed on Mar 30, 2026
Review provided by G2
What do you like best about the product?
Call Transfers are easy, The setup is easy to route calls based on calling ring group. The case creation can be automated
What do you dislike about the product?
API integration could have been more flexible. You cannot control the setup via API. Sometimes the user hear ringtone even when the call is connected.
What problems is the product solving and how is that benefiting you?
Our call center is completed supported by Talkdesk. We use it for both Inbound and Outbound calls.
VINAY P.
Helps Me Handle Multiple Work Interactions Without Losing Context
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
In my experience, Talkdesk has been useful in handling communication in a more structured way, especially when there are multiple interactions happening during the day. Instead of managing calls and updates separately, it brings everything into one place, which makes it easier to keep track of conversations.
What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays.
What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays.
What do you dislike about the product?
One thing I noticed is that it takes some time to get familiar with all the options available, especially in the beginning. Since there are multiple features, understanding where everything is located requires some initial effort.
Also, when handling several interactions at once, the interface can feel slightly dense, and it requires attention to navigate efficiently. It’s not a major issue, but a more simplified layout in certain areas could make it easier for new users.
Also, when handling several interactions at once, the interface can feel slightly dense, and it requires attention to navigate efficiently. It’s not a major issue, but a more simplified layout in certain areas could make it easier for new users.
What problems is the product solving and how is that benefiting you?
In my experience, one of the main challenges before using Talkdesk was keeping communication organized when multiple conversations were happening at the same time. Calls, follow-ups, and updates were handled across different channels, which made it difficult to maintain continuity. There were situations where context was missing, or I had to revisit earlier discussions just to understand the current status, which slowed things down.
Talkdesk helps solve this by bringing interactions into a more structured flow where conversations can be tracked more clearly. Instead of relying on memory or scattered notes, I can refer back to previous interactions and continue discussions without losing context. This has been especially useful during busy work periods where quick responses and clarity are important.
In my day-to-day work, this has reduced the need for repeated follow-ups and unnecessary back-and-forth communication. It allows me to handle interactions more confidently because the required information is already available in one place. As a result, my workflow feels more organized, and I can focus more on actual tasks rather than managing communication gaps.
Overall, it has improved consistency in how interactions are handled and helped avoid delays caused by missing or unclear information.
Talkdesk helps solve this by bringing interactions into a more structured flow where conversations can be tracked more clearly. Instead of relying on memory or scattered notes, I can refer back to previous interactions and continue discussions without losing context. This has been especially useful during busy work periods where quick responses and clarity are important.
In my day-to-day work, this has reduced the need for repeated follow-ups and unnecessary back-and-forth communication. It allows me to handle interactions more confidently because the required information is already available in one place. As a result, my workflow feels more organized, and I can focus more on actual tasks rather than managing communication gaps.
Overall, it has improved consistency in how interactions are handled and helped avoid delays caused by missing or unclear information.
Aarif M.
Easy Chatting with Friends and Colleagues
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
It helps easily to chat with friends and other colleagues
What do you dislike about the product?
There are limited options available in app which is disadvantages
What problems is the product solving and how is that benefiting you?
Talkdesk help in chatting with users and it helps in msg exchanges
Kajal H.
Empowers Customer Connection with Ease
Reviewed on Mar 17, 2026
Review provided by G2
What do you like best about the product?
I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy.
What do you dislike about the product?
Sometimes the dashboard is delayed.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to easily connect with customers, call back effectively, and track missed calls.